SLA (Service-level agreement)

At Moqod we continue our relationship beyond the launch of the product by suggesting an SLA (Service Level Agreement), which will fit your potential requests for the future functioning of your product.

  • Service — services and support Moqod will provide for you
  • Level — measurable commitment where both sides are on the same page
  • Agreement — document which has been agreed on and signed by both parties

SLA as your insurance and your peace of mind

 

Our team of professionals will take care of your service monitoring and maintenance, database backups and will answer your questions via a support channel.

SLA protects both parties when it comes to the future functioning of your product, saves a lot of time, headache and allows you to focus on other things while we take care of the services we have agreed on.

It is a double-sided agreement. On one side, we understand your expectations and define the levels on which we can interfere in case of an issue. On the other side, there is your product and the SLA with clear characteristics of what we can do in case of performance problems.

We establish clear and measurable guidelines and penalties if the performance obligations aren’t met. An SLA protects you and your product on different levels and helps you have a clear mind for other ideas regarding your business — we will take care of the tech part. In any event of an issue, this agreement guarantees we are on the same level of expectations and requirements.

If your product evolves in the future, we can always review the SLA and adjust it according to your needs.

Bittiq is the latest innovation in fin-tech. This app analyses your bank account, categorizes, and analyzes how users spend their money. The app can also see where you can save money and which subscriptions you can get cheaper. Moqod developed this app together with Bittiq for Bunq, the first online-only bank in the Netherlands. It will be available for other banks as well.

Our work example

Bittiq is the latest innovation in fin-tech. This app analyses your bank account, categorizes, and analyzes how users spend their money. The app can also see where you can save money and which subscriptions you can get cheaper. Moqod developed this app together with Bittiq for Bunq, the first online-only bank in the Netherlands. It will be available for other banks as well.

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